File Setup

What type of files can I send?

Can I submit multiple files in one document?

What is overprint and how can it ruin my file?

Should I send a proof or a sample file?

What resolution should my file be?

What color mode should my files be?

How do I export a .pdf correctly?

How can I avoid transparency issues?

How should I set up my bleed and crop marks?

How do I make sure my blues do not come out as purple?

Shipping

Do you offer split shipment?

Do you offer a weight and shipping guide?

What type of shipping services do you offer?

Can I use my own UPS shipping account number?

Do you offer special boxing?

Will you combine shipments?

Do you provide shrink wrapping?

If I am outside the US, am I responsible for custom fees?

Do you ship to P.O. addresses?

Issues

Why is there cracking on my scoring job?

What is banding?

Why does my business card crack around the edges?

What is the term rich black and how do I get it?

Account

How do I create an account?

How do I edit my account information?

How do I delete my account?

I forgot my password.

How do I add more address to my Address Book?

How do I upload my files to my project?